Returns Policy
We want you to be completely satisfied with your purchase.
Returns Window
You may return most items within 30 days of delivery for a refund or exchange, provided they are in their original, unused condition with all packaging intact.
Conditions for Returns
- Items must be unused, unopened, and in original packaging
- Proof of purchase (order number or receipt) is required
- Personalised or custom-made items cannot be returned unless defective
- Sale items are eligible for exchange or store credit only
How to Return an Item
- Contact us
Email us at our store email or use the contact form with your order number and reason for return.
- Receive return authorisation
We'll provide a return reference number and shipping instructions.
- Ship the item back
Pack the item securely and ship it using a trackable service. Return shipping costs are the customer's responsibility unless the item is defective.
- Receive your refund
Once we receive and inspect the item, we'll process your refund within 5–7 business days to your original payment method.
Defective Items
If you receive a defective or damaged item, please contact us within 7 days of delivery. We'll arrange a replacement or full refund at no extra cost, including return shipping.
Exchanges
To exchange an item for a different product or variant, follow the returns process above. Once your return is received, we'll ship the replacement item to you.